FAQs

Q 1. How do you protect my data?

We use industry best practices: secure hosting, encrypted backups, TLS in transit, role-based access controls, routine security updates and vetted subprocessors (e.g., major cloud providers). For payment processing we integrate with PCI-compliant providers so raw card data is not stored on our systems.

Q 2. What support & maintenance plans do you offer?

We offer ad-hoc support and monthly maintenance plans (covering updates, backups, security monitoring). Response times vary by plan — standard support aims to respond within one business day; priority plans have faster SLAs.

Q 3. Do you handle NZ compliance, GST and IR requirements?

Yes — we prepare invoices compliant with NZ GST rules, follow Privacy Act requirements for personal data, and can advise on IRD reporting implications for hosted services and billing.

Q 4. How long does a typical project take?

Small websites: ~1–3 weeks. Custom web apps or integrations: 4–12+ weeks depending on complexity. Urgent fixes or small tasks can often be scheduled within a few business days. (We’ll confirm realistic timelines in the proposal.)

Q 5. How do I get a quote?

Email or call us with a short brief (scope, timeline, budget). We’ll arrange a free 30-minute discovery call, then send a written proposal and fixed-price quote or a time-and-materials estimate depending on the project.

Q 6. What services does Cyberage NZ provide?

We build websites and web apps, mobile apps, cloud hosting & migrations, IT security, managed backups, and ongoing support. We also offer consultancy for digital strategy, SEO and local compliance.

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